PlumbRight Services — Plumbing company, residential + commercial
AI deployment blueprint for Plumbing company, residential + commercial. Automates plumbing ops using Google Sheets, Twilio, Slack, Claude.
AI Readiness Score
Manual processes suggest basic data structure, but Google Sheets indicates some organization.
Semi-technical team with existing Claude usage shows AI readiness.
$500-2000/month budget is realistic for proposed automation scope.
Clear repetitive processes in emergency routing and inventory. Good pain point definition.
2-3 months is appropriate for phased rollout of these systems.
Google Sheets and Twilio have solid APIs. Slack integration straightforward.
How This System Works
Architecture
Event-driven automation using existing tools with Claude AI for intelligent decision-making. Twilio webhooks trigger emergency routing, scheduled jobs monitor inventory, and form submissions activate warranty processing.
Data Flow
Emergency calls flow through Twilio to the dispatch router, which queries Google Sheets for technician data and uses Claude for optimal matching. Inventory monitor analyzes usage patterns daily and alerts via Slack. Warranty processor validates claims and generates manufacturer-specific documentation.
Implementation Phases
Implement intelligent call routing for immediate impact on customer service
Automate inventory tracking and predictive reordering
Streamline warranty documentation and submission
Prerequisites
- -Standardize Google Sheets structure for technician schedules and job tracking
- -Set up Twilio webhook endpoints
- -Create Slack channels for automated notifications
Assumptions
- -Technicians can update their locations regularly
- -Job completion data includes parts used
- -Manufacturer warranty terms can be digitized
Recommended Agents (3)
How It Works
- 1Receive emergency call details via Twilio webhook
Parse caller location, issue description, urgency level
Twilio - 2Query technician availability and locations
Check current jobs, skills, proximity to caller
Google Sheets - 3Score and rank available technicians
Consider drive time, expertise match, current workload
Claude - 4Send dispatch notification to best match
Alert technician with job details and ETA expectation
Slack
Data Flow
Inputs
- Twilio — Emergency call data with location and issue(webhook_json)
- Google Sheets — Technician schedules and locations(api_response)
Outputs
- Slack — Dispatch notification to selected technician(message)
- Google Sheets — Job assignment logged(row_update)
Prerequisites
- -Technician location tracking in Google Sheets
- -Twilio phone number setup
Error Handling
Alert supervisor and suggest contractor network
Request clarification via SMS
Integrations
| Source | Target | Data Flow | Method | Complexity |
|---|---|---|---|---|
| Twilio | Google Sheets | Emergency call data to job tracking | webhook | low |
| Google Sheets | Slack | Job assignments and alerts to team channels | api | low |
| Claude | Google Sheets | Analysis results and predictions to tracking sheets | api | low |
Schedule
0 6 * * *0 */4 * * *0 9,14 * * 1-5Recommended Models
| Task | Recommended | Alternatives | Est. Cost | Why |
|---|---|---|---|---|
| Emergency call routing decisions | Claude Sonnet 3.5 | GPT-4 | $25/month | Good balance of reasoning capability and cost for routing logic |
| Inventory analysis and forecasting | Claude Sonnet 3.5 | GPT-4 | $20/month | Strong analytical capabilities for pattern recognition in usage data |
| Warranty document generation | Claude Haiku 3 | GPT-3.5 Turbo | $10/month | Fast and cost-effective for structured document generation |
Impact
What Changes
Quality Gains
- ✓Faster emergency response times improve customer satisfaction
- ✓Reduced parts stockouts prevent job delays
- ✓Faster warranty processing improves cash flow
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What's next?
This blueprint is a starting point. Fork it, remix it, or build your own.